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Simply put, Premium Support is an extended and improved support plan, including guidance and consultation on how to setup, maintain, and improve the AskCody Platform, meaning we guide you on how to do it, but you have your fingers on the key board and controls the mouse.

With Managed Services we shift the responsibility for operational oversight, management, configuration, and performance from the customer to a dedicated specialist in AskCody. We put our hands on the keyboard and execute. We roll up our sleeves and become your extended Applications Manager, meaning you basically tell us what to do.

Were AskCody Premium Support is designed to provide personalized onboarding, implementation, support, training, and faster return on investment (ROI) on features and improvements during our partnership, but you stay in control and have the responsibility to operate the AskCody Platform, Managed Services is for customers who wants rely on a dedicated specialist (and team) to handle the technical complexities and operational demands of their AskCody platform, integrations with the Microsoft ecosystem (Exchange and AD), setup of rooms, resources, users, rules, roles and business policies.

Yes, Premium Support and Managed Services can be combined to provide a comprehensive support solution. While Premium Support offers personalized onboarding, implementation assistance, and enhanced support features, Managed Services go a step further by shifting the operational responsibility of the AskCody platform to dedicated specialists. This combination ensures that your organization benefits from both proactive management and expert guidance, maximizing the platform’s efficiency and alignment with your business objectives.

In the context of Managed Services, the customer is responsible for ensuring that the designated AskCody Specialist has the appropriate user roles and access within the AskCody platform.

This involves creating an AskCody account (Enabling SSO) for the specialist and assigning sufficient user rights to perform necessary tasks. It’s also the customer’s duty to ensure that this designated user complies with the organization’s security standards and policies.

Ensuring the security and integrity of the AskCody platform, especially when granting access to external specialists, involves several key practices:

• Access Control and User Permissions:
  • The customer is responsible for creating an AskCody account for the designated specialist, assigning appropriate user roles and permissions necessary for their tasks.
  • It’s crucial to adhere to the principle of least privilege, granting only the minimum access required for the specialist’s responsibilities.
• Security Measures:
  • AskCody implements robust security protocols, including:
    • Monitoring Services: Continuous oversight with alert systems to detect anomalies, ensuring prompt responses to potential security incidents.
    • Logging Activities: Comprehensive logging of all operations within the platform, maintaining both audit and application logs to track historical events and user actions.
• Compliance and Auditing:
  • Regular evaluations of security measures are conducted in line with AskCody’s Information Security Policy, ensuring compliance with standards such as GDPR.
  • Customers are encouraged to perform periodic reviews of user access rights to maintain appropriate access levels and uphold security policies.
• Multi-Factor Authentication (MFA):
  • Implementing MFA adds an extra layer of security, requiring users to provide multiple forms of verification before accessing the platform, thereby reducing the risk of unauthorized access.
• Single Sign-On (SSO):
  • Utilizing SSO allows users to access the AskCody platform using their Microsoft credentials, enhancing security by leveraging Microsoft Azure AD for authentication. The designated AskCody specialist must therefore be created as a user on the customer’s account.
• Customer Responsibilities:
  • Customers must ensure that the specialist’s account complies with their internal security standards and policies.
  • Regular audits and reviews of user access should be conducted to verify that permissions align with current roles and responsibilities.
  • By implementing these measures, both AskCody and its customers can collaboratively maintain a secure environment, ensuring that access by external specialists is managed effectively and securely.

No, subscribing to Premium Support is not a prerequisite for purchasing Managed Services. Organizations can opt for Managed Services independently, based on their specific needs and preferences. This flexibility allows you to choose the support structure that best aligns with your operational requirements.