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Our Founder & CEO, Allan Mørch, joins Søren Vasø on this episode of Spatial Experience Design to discuss one of the biggest challenges in workplace software adoption: Why employees stop using it.
Many organizations treat software implementation as a one-time fix, failing to account for employee turnover, evolving work environments, and the need for continuous engagement. Allan shares why adoption should be an "always-on" process and how companies can avoid the costly mistake of set-and-forget software. We dive into the impact of hybrid work on tech adoption, how behavioral design can drive better engagement, and why the future of workplace software lies in experience-driven solutions that seamlessly integrate into daily workflows.
Key Topics covered in this Episode of Spatial Experience Design:
- Workplace software adoption
- Employee churn in enterprise tech
- Continuous onboarding & training
- Experience-driven workplace trends
- Enterprise software vs. point solutions
- AI and automation in workplace software
When adoption lags, productivity suffers
Optimized workplace software is critical for operational efficiency and a positive employee experience. As organizations shift to hybrid models and rethink how digital and physical spaces interact, ensuring sustained engagement with workplace technology is essential. When adoption lags, productivity suffers, spaces go underutilized, and organizations lose value from their investment.
Understanding the Problem
A common mistake is treating workplace management software as a “set and forget” solution. Many organizations focus on implementation but neglect ongoing engagement, leading to poor adoption. Employees either fail to integrate software into their routines or abandon it due to inadequate training, shifting policies, or evolving needs. High turnover further erodes engagement—if a quarter of employees change each year but onboarding isn’t continuous, digital tools meant to simplify work will instead create frustration.
Solutions and Best Practices
A spatial experience design approach treats software adoption as an ongoing process. Just as physical spaces must be intuitive and adaptive, workplace technology should seamlessly integrate into daily operations. To achieve this, organizations should embed technology into workflows rather than expecting employees to adapt to rigid systems. If a tool isn’t where employees naturally engage (like email, calendars, or collaboration platforms), it won’t gain traction.
Trends in Workplace Software Utilization
Workplace tools are shifting from standalone applications to fully integrated environments, where software operates invisibly in the background, supporting employees instead of requiring their active participation. The best-designed workplace technologies remove friction. Think of AI-driven scheduling systems that reserve meeting spaces automatically based on past behavior.
This reflects a broader trend: redefining spaces through technology. The future of workplace software is about ensuring that tools are embedded in the daily work environment in ways that feel natural, intuitive, and helpful.
Bridging the Digital and Physical Workplace
Just as office layouts evolve with workforce needs, software adoption should be a continuous, iterative process. A strong workplace technology strategy extends beyond deployment, requiring ongoing education, adaptation, and optimization.
Organizations must move beyond simply deploying software to designing holistic workplace experiences where technology acts as an invisible enabler, connecting employees to spaces, services, and resources effectively.
By embracing spatial experience design principles, organizations can create workplaces that feel intuitive and rewarding—both digitally and physically.
The episode of Spatial Experience Design is also avaialble on Spotify, Apple and Amazon Podcast.
